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Customer Service Assistant
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    Job Description:

    • Manage the reception counter cum booking counter of the Performance Venues Office (New Territories East) and answer the public’s and hirers’ enquiries in person and via phone.
    • Handle booking applications of major and minor facilities according to weekly, monthly and half-yearly cycles respectively.
    • Answer applicants’ and hirers’ queries on booking matters.
    • Coordinate with applicants on submission of booking applications and necessary documents.
    • Control the log record of all incoming applications.
    • Manage the input and process the applications in the Booking System (computer system) and to compile data for regular and ad-hoc statistical returns.
    • Prepare minutes for ordinary booking, special booking and late booking applications.
    • Handle booking logistics, such as issuing confirmation letters to successful applicants and rejection letters to unsuccessful applicants.
    • Prepare written replies and written reminders to the hirers concerning booking matters.
    • Provide daily clerical support for office administration.
    • Provide administrative support for venue operations.
    • Provide customer services for venue booking and operational matters.
    • Deliver documents (estimated THREE (3) round trips per week) by public transport between Shatin Town Hall, Tai Po Civic Centre, North District Town Hall, the headquarter of the Leisure and Cultural Services Department and any other locations within HKSAR, when required.
    • Attend emergency and ad-hoc duties when required and to perform any other duties as assigned by senior officers.

    Job Requirements:

    • A permanent resident of Hong Kong Special Administrative Region and be lawfully employable in Hong Kong.
    • Have non-degree tertiary education with at least THREE (3) year’s related working experience in office administration and customer service.
    • Have with at least ONE (1) year’s working experience in the public sector, large-scale organisations or corporate environment and at government service counter for facilitating venue booking information and response to customer enquiries.
    • Level 2 or equivalent [Note(I)] or above in five subjects including Mathematics in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) [Note(II)], or equivalent; or Level 2 [Note(III)]/Grade E or above in five subjects including Mathematics in the Hong Kong Certificate of Education Examination (HKCEE) [Note(II)], or equivalent.
    • Possess good communication and interpersonal skills and be able to work independently.
    • Proficient in computer software (MS Word, Excel, PowerPoint).
    • Attain typing speed of 35 wpm in English typing and 35 wpm in Chinese word processing.

    Interested candidates, please send your CV at tthk@tg-hr.com.

    • Tenure: Contract
    • Offered Salary: Negotiable
    • Location: Hong Kong
    • Industry: Government and Statutory Body

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